nService is a help desk and service management software. It runs on IIS as a website. Users go to the website to search for knowledge, submit service requests and check their status. Technicians use the website to respond to the service requests, keep track of their assignments and publish knowledge articles. Managers use the website to manage the service requests and the technicians.

After you have downloaded and installed nService, run IIS 7 Manager, find nService4 from the left panel and select it. Click the Session State icon on the right and change the mode to State Server. Then, change the startup type of ASP.NET State Service in Windows, Control Panel, Administrative Tools, Services to Automatic and start it up. (If you use IIS 6, you can modify \inetpub\wwwroot\nService4\web.config, change the sessionState mode from InProc to StateServer.)

You can sign in as ns4.admin with no password. This is the pre-created administrator account. To create technicians or users, go to the Users tab. If you provide multiple services, go to the Services tab to set them up. To customize the look and feel of the website, go to Admin, Themes. To change the website title or the copyright owner, go to Admin, System Settings.