nService version 4.20
8/31/2010 8:07:08 AM
A Milestone Reached - Excellent Job The release of version 4.20 marked a major milestone for nService. It supports secure SMTP and POP3. It allows you to drill down from a matrix report to the tabular listing of service requests. It also lets you fully customize the workflow of service requests. To test this demo site, you can sign in as ns4.admin with no password. For more information, go to http://avensoft.com. Help Desk Software Do you provide services to your customers or your employees? nService can help you do that. It is a service management, customer service, customer support, and help desk software. Typical users of nService include the following. | | IT help desk | nService powers an IT help desk website. End users come to the site to submit tickets regarding their computer problems. Technicians use the website to respond to these tickets. In addition, knowledge base, asset management are provided to help users and technicians resolve the tickets efficiently. | | | Customer service and support | nService powers a 24x7 customer service and support website. Customers come to the website to search for knowledge and submit service requests. Technicians use the website to respond to, route and resolve these requests. | | | Professional services | As a professional services management software, nService enables users to keep track of service requests, service history, assets and service costs. | | | Other service providers | If you provide any services, nService can help you. You can use it for facility management to allow users to submit repair requests for their assets. Your HR department can use it to keep track of HR requests. Your legal department can use it to receive legal document requests from other departments. |
New Features - Support for secure SMTP and POP3.
- Drill through from matrix report.
- Customizing the home page any way you want. You can write an article in knownledge base and specify it as the home page article in Admin, Customize. The announcements and the popular knowledge articles are moved to the right panel. You can also have the home page display the latest announcement by not specifying a home page article.
- Report delivery. You can schedule a report to run and have nService deliver the report results by email to the user group.
- Sending notifications to a group. A common scenario is that you want to notify the entire technician group of a service when a new request is submitted. This way, a technician can pick it up and assigns it to himself.
- Batch assigning assets to an user. To do that, go to Users, locate the user and click the Assign Assets on the left panel.
- Sending alerts instead of emails to users. The alerts would show up on the My Alerts on the Service Requests tab...
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